New Online Banking
New Online Banking Platform Available March 6th, 2018!
Frequently Asked Questions
Q: Will my Bill Pay information be brought over to the new system?
A: NO! It is very important that you retain your Bill Pay Payee information so that you can re-create your payees into the new system. If you need assistance printing this information off or finding a way to retain it, please contact us for assistance! We will print the information for you at no cost if needed.
Q: What will happen to my pending Bill Pay payments?
A: As of March 2nd at 4PM, you will no longer have access to the current Bill Pay platform. Any payments scheduled prior to March 6th will be processed as normal. If you have a payment scheduled to pay on the 6th or later you will need to schedule it again on the new system. Anything scheduled for the 6th on, will have to be scheduled through the new system on or after March 6th. On March 6th you will have access to the new system and you may begin adding your payees and scheduling payments.
Q: Will my scheduled recurring Bill Payments be affected?
A: Yes, if you have any recurring Bill Payments currently setup through our Bill Pay system, you will need to recreate them in the new system on or after March 6th. Anything scheduled to pay prior to March 6th will process as normal.
Q: I do not currently use Online Banking; will this change affect my account?
Q: How do I log in to the new platform?
A: You will receive information on how to log in to the new system via mail. If you do not receive this information before March 6th, please contact us for assistance. Also check your New Messages in your current Online Banking for instructions.
Q: Will I be able to review the same account history on the new system?
A: Yes, 2 years’ worth of history will be available on the new system?
Q: I use Quicken and/or QuickBooks; what changes do I need to make to my software?
A: See the information below for links to instructions for Quicken, QuickBooks and Mint.
Q: Is the Mobile Application changing as well?
A: Yes, the Fort Davis State Bank Mobile Application is also changing. If you are an iPhone user, you will simply need to upgrade your current application. If you are an Android user, you will need to delete the old application and then go to the Play Store and download the new Application by searching for Fort Davis State Bank.
Q. Can I call the same phone number to use the automated system to check account balances and information via phone call?
A: No, please call 1-866-220-7969.
Q: Will this upgrade affect any automated payments that I currently have setup on my account, not through Bill Pay?
A: No, any automated drafts that you have setup outside of the Bill Payment platform will remain as they are.
Q: I am currently enrolled for e-statements, will I still be enrolled for e-statements in the new system?
Intuit QuickBooks/Quicken and Mint Conversion Instructions
Click on the link below that applies to the software type that you are using for conversion instructions.